Gps and zones inaccurate

I paid for the premium app. The gps says my kids are down the street when theyre in front of the house or it says my son is down the street, but I text him and he immediately sent me a picture of him at school. It says they have left the safe zone in the middle of the night when their phones are locked in the safe!! I have sent in help requests with no response. This is a joke!! I want a refund but can locate anyone to contact. Wouldnt even give it a star, but I cant send a comment without one.

Horribly misleading about Find my Phone - Family Locator, v4.983